Jane Outbound
Jane wins back the patients who slipped through the cracks.
Clinics burn through budget hunting for new leads with ads, while the practitioners doing it best have realised the real opportunity is sitting untouched in their existing patient list. Jane works that list for you, by phone call and by text.
In 6 weeks at one AI Jane user's clinic
SMS Re-engagement
Text patients who have lapsed or cancelled, and let them rebook by replying "book".
Recall Calls
Jane phones patients who have not been in for a while, or who cancelled and never rebooked.
Appointment Reminders
A reminder call the day before, so patients confirm or ask to reschedule early.
Proactive Rescheduling
When a practitioner is out, Jane contacts every affected patient and rebooks them by call or text.
SMS Re-engagement
Re-engage lapsed patients by text — and rebook them in the same thread.
Set up rules once and Jane messages the right patients every day at your clinic’s send hour. A patient who replies "book" is walked through picking a new time by SMS, with no front-desk work.
- Trigger on time since last visit (for example 42 days or 6 months), or on a cancelled appointment with no rebooking
- Each rule fires once a day at the send hour you choose, and never texts the same patient twice for the same lapse
- Pre-select an appointment type so the rebooking conversation starts in the right place
- Preview who a rule will message, view its history, or hit Run now to fire everything due straight away
Recall Calls
Patient reactivation calls that fill your diary without you lifting a finger.
Recall rules call patients who have not visited in a while, or who cancelled and never rebooked. The list of who qualifies is worked out fresh every run, so nobody is chased twice or missed.
- Each rule runs once a day at its own call hour
- Choose how overdue a patient must be, and which appointment types count
- Every call is logged with its outcome — booked (and for when), call back later, no answer, not interested
- Preview a rule, start or stop it, or run it now
Appointment Reminders
Reminder calls the day before, to cut no-shows.
Every day Jane calls each patient with an appointment tomorrow. They can confirm, or ask to reschedule, and you see exactly what happened on every call.
- Review tomorrow’s list by practitioner and switch off any patient you do not want called
- Set a default call time, with a per-patient override when someone needs a different time
- Outcomes are recorded for you — confirmed, reschedule requested (with notes such as "prefers Friday mornings")
Proactive Rescheduling
A practitioner calls in sick. Jane sorts the day before it starts.
Pick the practitioner and the date, choose which booked patients to contact, and decide whether Jane calls or texts. She offers each of them a new time and tracks every result.
- Choose voice or SMS, then select all, just AM, just PM, or hand-pick patients
- Contact straight away, or an hour before the first appointment — always inside your clinic’s contact hours
- If a patient does not pick up, Jane can follow up by text and invite them to reply RESCHEDULE to pick a new time
- See at a glance who rebooked, who cancelled, who is awaiting a reply and who still needs a human to reach out
See Jane Outbound on your own patient list.
Calls and texts that fill your diary, all managed from one dashboard. The screens above show a sample clinic.